Shipping policy

Cross-border E-commerce Platform Shipping Policy 1. Shipping Methods

Logistics Partners: We collaborate with international logistics providers, including DHL, FedEx, UPS, EMS, and specialized logistics services. Sellers can choose the shipping method based on product characteristics, destination, and cost.

Order Processing Time: Orders typically require 24 to 48 hours for preparation and shipment.

Delivery Time Range:

Standard Shipping: 7 to 15 working days (depending on the destination and customs clearance situation).

Fast Shipping: 3 to 7 working days (additional payment required).

Special Periods: Delays may occur during holidays or peak seasons. 2. Shipping Cost Calculation

Billing Method: Calculated based on the weight, size, destination, and shipping method of the goods.

Seller Options:

Fixed Shipping Fee Service: Set fixed shipping fees for eligible regions.

Buyer Self-Pay Shipping: Clearly marked on the product page.

Free Delivery: Free delivery for orders placed on the website.

3. Customs Declaration and Clearance

Tax Liability:

DDP (Delivered Duty Paid): The seller/buyer is responsible for taxes (indicated in the product description).

DDU (Delivered Duty Unpaid): The buyer is responsible for customs duties and taxes (buyer bears the risk).

Required Documents: The seller must provide commercial invoices, packing lists, and relevant certification documents (such as the US Food and Drug Administration certification, European Union Unified Certification) to meet customs requirements. 4. Tracking and Delivery

Tracking Information: All orders provide tracking numbers, which can be obtained from the transportation company's website for real-time updates.

Delivery Issues:

Damaged/Lost: Report within 48 hours of receiving the goods and attach relevant evidence for claim.

Un-delivered Packages: The buyer is responsible for the re-delivery or storage costs. 5. Returns and Refunds

Return Policy: Buyers must initiate a return request within [7] days of receiving the goods. Return Shipping:

Returned by Buyer: The buyer is responsible for the related costs (unless it is due to the seller's fault).

Refund Timeline: Processing will be completed within 3 to 10 working days after receiving the goods. 6. Force Majeure Events

Exceptional Circumstances: Delays or losses caused by natural disasters, political unrest, or changes in customs policies are not covered by this platform. 7. Policy Updates

Revision Content: This platform reserves the right to modify the policy. Changes will be notified to users via email or announcement. Key Points

Product Page Description: Clearly list delivery time, tax liability, and return policy.

Regional Compliance: For markets such as the EU or the US, comply with local regulations (such as EU VAT, waste electrical and electronic equipment recycling program). 

Additional Services: Based on business needs, consider adding insurance options or overseas warehouse rules. References

Order Processing Time and Tax Liability Guide: 

Cost Composition of Logistics and DDP/DDU Definitions: 

Legal Compliance and Customs Document Requirements: 

Platform Policy Update Process: